Appeal a decision

1. 1Log in and go to My profile.
2. 2Find the review with the status Held back or Removed.
3. 3Choose Appeal the decision.
4. 4Under Why do you disagree? choose a reason: The review doesn't break the rule, The decision is based on a mistake or Other.
5. 5Under Explain your appeal write at least 30 characters about why you disagree.
6. 6Choose Send appeal.

At the top of the page you see the reason, the rule, who decided the case, and how many days are left before the deadline.

• The appeal is handled by a different member of staff from the one who made the decision. The system doesn't allow the same member of staff to decide the appeal.
• You can follow the case on the appeal page and under My profile.
• You get the answer by email.
• Your appeal was upheld: the review becomes public again.
• The decision stands: the review remains held back or removed. If it has been held back, you can still edit it.

Then you can refer the case to a certified out-of-court dispute settlement body under the Digital Services Act. Read more in the terms, or contact us and we'll help.

• No Appeal the decision button? You can only appeal once per decision, and only within 6 months.
• Can't send? Choose a reason, and write at least 30 characters.
• Attach a file is coming later. Instead, write the details in the text, e.g. the date of purchase.