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Invite all customers
If you send invitations, they must go to all customers in a given period, not just the ones you expect to be satisfied. The invitation must not promise anything in return for a review.
Reply honestly and politely
You can reply publicly to every review. Replies must not contain personal data about the reviewer, threats or advertising.
What is not allowed
- Giving money, gifts or discounts for reviews
- Writing reviews of your own company or of competitors
- Pressuring customers to change or delete a review
- Buying reviews or using services that sell them
Breaches can lead to a warning on the profile or suspension.
Payment does not affect the score
The paid plans give you tools such as invitations and widgets. They give no influence over the SaysScore, the order in lists or the removal of criticism.
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