On this page
If we can't take the payment for your plan, The payment failed is shown at the top under Settings, Subscription and billing in the dashboard.
What happens when the payment fails
- You keep the plan and all features while Stripe tries to take the payment again.
- If it doesn't succeed after several attempts, the subscription is cancelled, and you're back on Free.
How to fix it
- Go to Settings, Subscription and billing.
- Choose Update payment card in the red box.
- Add a card that works with Stripe.
- Return to the dashboard.
Once the payment has gone through, the message disappears.
Typical causes
- The card has expired or been blocked.
- There aren't enough funds in the account.
- The bank has declined the payment, e.g. because it needs to be approved.
If the plan has already been cancelled
If you're back on Free, you buy the plan again under Change plan. Your profile, SaysScore and reviews are still there. See What happens when you cancel.
If that doesn't help, contact us and we'll help.
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