Articles
- Write a reviewHow to find the company, give stars, write your text and send the review in four steps.
- Find the company you want to reviewSearch by name or website, and add the company yourself if it isn't on TrustSays yet.
- How to give starsYou give between 1 and 5 stars, and the stars from all reviews make up the company's SaysScore.
- Requirements for headline and textThe headline can be up to 80 characters, the text must be between 50 and 5,000 characters, and it must not contain personal data.
- Choose the date of the experienceYou choose when the experience took place, and the month is shown with the review.
- Photos and receiptYou can't add photos or upload a receipt to a review yet. That's coming later.
- Confirm and send your reviewOn the last step you confirm that the review is genuine and log in with a code by email.
- Errors when you send a reviewWhat the error messages in write a review mean, and what to do about them.
- When will my review be shown?Most reviews become public as soon as you send them and appear on the company's page shortly afterwards.
- Why can't I see my review?Check the status under My profile. The review may be being checked, held back or removed.
- Edit your reviewYou can change the stars, headline and text at any time under My profile. The review gets the Edited label.
- Delete your reviewYou delete a review from the Edit page under My profile. It disappears from the profile and no longer counts.
- What does Verified purchase mean?The label shows that the company has linked the review to a real order. It says nothing about the content.
- The Invited, Unprompted and Edited labelsThe labels on a review show how it came about, and whether it has been changed.
- Review via an invitationIf you've received an invitation email from a company, you can click the stars in the email and continue writing from there.
- Several reviews of the same companyYou can review the same company once within 12 months. If you have a new experience, you edit the review.
- Review an experience without a purchaseYou don't need to have bought anything. Anyone with a genuine experience with the company can review it.
- When the company repliesCompanies that have claimed their profile can reply publicly to your review. You're notified when they do.
- Update your review after a replyIf the company has solved your problem, you can edit your review so it shows how things ended.
- Vote a review helpfulWith the Helpful button you show that a review helped you. The votes help others find the most useful ones.
- Share a reviewWith the Share button you can copy a link to a review or share it on Facebook, LinkedIn or by email.
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